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BITMAIN

Customer Support

Manuals, firmware, order tools and after-sales service. Account-based tools open in the BITMAIN service center and ask you to sign in.

Product Support

Order Support

After-Sales Support

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Hotline +1 (765) 942-1514 or open a support ticket.

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Terms of Sale & Warranty

Official ANTMINER warranty and after-sales terms. Each product page lists the exact terms that apply to it.

Purchasing Guidelines

  1. The shipping costs, customs charges, and taxes(if any) are not included in the retail price shown above.
  2. After an order has been submitted, a request to cancel the order, refund any part of the ordered amount or change the ordered item(s) to different item(s) or different batch(es) will not be entertained by BITMAIN.
  3. The pictures shown are for reference only; the final shipment version shall prevail.

Shipping Details

  1. Shipments will be scheduled on a first-paid-first-ship basis for orders on which BITMAIN has received full payment.
  2. You are responsible for any customs delays or returned shipments due to a lack of proper documentation. It's highly recommended to be aware of local customs clearance policies and to prepare all customs documentation ahead of time to avoid any customs clearance delays or unexpected costs.

Warranty

  1. A 365-day warranty is provided starting from the shipping date. BITMAIN will cover shipping costs when shipping a replacement unit within the warranty period.
  2. The warranty only applies to the original purchaser who purchased the machine directly from BITMAIN. Once the miner is resold, warranty coverage becomes the responsibility of the re-seller.
  3. If the user fails to use the product per the given instructions, specifications, and conditions provided or changes the function settings of the unit without BITMAIN's prior consent, BITMAIN will not be liable for any damage arising therefrom.

After-sales Service

BITMAIN offers three after-sales strategies: After-sales Advance Replacement Service, Miner Repair (Shipping), and On-site Miner Repair.

The ASAR service strategy helps customers avoid losses during the maintenance period with alternative miner solutions. Customers can choose between a deposit-based ASAR Service and a credit-based ASAR Service.

If a customer selects the ASAR service, BITMAIN will ship replacement miner from our national spare parts warehouse (HUB Warehouse) within 1-2 business days after confirming the shipping information, regardless of whether BITMAIN has received the customer's miner or not.

Complete terms: Terms of Sale · After-sales Terms